House of Steep requires 24 hour advance reservation for appointments made for massage therapists or reflexologists. Appointments cancelled within the 24 hour window are subject to fees up to 50% of the intended service. Walk-ins may be accommodated by exception, when a therapist is in store and able to add onto their existing scheduled appointments.
Foot soaks do not require an appointment but is recommended as the sanctuary does have limited seating.
Private event reservations are subject to the cancellation policy found within the event contract.
Afternoon Teas are also subject to a 24 hour reservation policy.
For all reservations, credit card information may be collected using our secure scheduling tool, and a 50% deposit will be applied. The deposit will count against your final bill in store. If canceling outside of the reservation window, you will be reimbursed fully, however canceling within the reservation policy time frame forfeits any deposit for services. Rescheduling does not necessarily ensure our ability to apply the deposit to the new appointment window. We will try, however if the therapist will be impacted/unable to rebook that time frame, we may need to collect a new deposit for the newly rescheduled time frame.
As part of reflexology or massage services, you agree to disclose certain personal and medical information in order to best serve you. This information will be protected to the best of our abilities. By patronizing House of Steep, you agree that we are only responsible for liabilities within our liability parameters.